FAQ

WHAT HAPPENS AFTER I PLACE MY ORDER ONLINE?

Once the order has been placed, you will receive a detailed e-mail of your purchase. B&C We reserve a period of 24 hours for any change of address or cancellation on the part of the customer before proceeding with shipping. All orders placed during weekends or holidays are processed during the next working day. Once the request has been processed, you will receive an email with the tracking number and a link to the delivery company's website.

HOW CAN I TRACK MY ORDER?

Once the request has been processed, you will receive an email with the tracking number and a link to the delivery company's website.

ONCE MY ORDER IS PLACED, CAN I CHANGE MY DELIVERY ADDRESS?

Yes, it's free within 24 hours: send an email to customer service with the order number and full address. We may be able to respond to this request free of charge if your shipment has not yet left our warehouse.

CAN I SET A DELIVERY TIME OF MY CHOICE?

For Furniture :
For furniture:
The carrier (Ovation logistics) will contact you a first time, between 24h to 48h of the delivery day to agree on a delivery time and ensure the address provided and will contact you a second time, 1h before delivery. Once the package has been delivered, you will be asked to sign directly on the delivery person's PDA. This signature will serve as an acknowledgement of receipt."}" data-sheets-userformat='{"2":513,"3":{"1":0},"12":0}' style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: #000000; color: #000000; font-size: 10pt; font-family: Arial;">The carrier (Ovation logistics) will contact you a first time, between 24h to 48h of the delivery day to agree on a delivery time and ensure the address provided and will contact you a second time, 1h before delivery. Once the package has been delivered, you will be asked to sign directly on the delivery person's PDA. This signature will serve as an acknowledgement of receipt.

For Lighting & Decorations:
Delivery is provided by Canada Post. Unfortunately, you cannot set a delivery time. However, you can view your delivery details on their website, using your tracking number.

WHAT HAPPENS IF I MISS MY DELIVERY APPOINTMENT?

If you miss your appointment, the delivery person will leave a notice on your door or in your mailbox.

IF I WANT TO RETURN AN ITEM, DO I HAVE TO PAY SHIPPING COSTS?

It depends on the reason for the return. For more detailed information, please consult our "Return Policy".

CAN I CANCEL MY ORDER BEFORE DELIVERY?

Yes. Within 24 hours to get a full refund. If the order is cancelled after leaving the warehouse, we will deduct the shipping and return costs from the total amount that will be refunded to you.

DO YOU OFFER ASSEMBLY SERVICE?

Our carrier takes care of the delivery and unpacking of the products only. Assembly is not included in their service provision. However, please note that the majority of our products do not require an assembly service.

CAN I PLACE AN ORDER ONLINE AND PICK IT UP IN STORE?

Unfortunately, we do not offer this option for online purchases.

WHAT PAYMENT METHODS DO YOU ACCEPT FOR ONLINE PURCHASES?

Visa and MasterCard.

DO YOU DELIVER OUTSIDE CANADA?

Right now, let's just do it in Canada.

DO YOU OFFER FINANCING?

Yes, we offer Accord D financing from Desjardins. For more details, please consult the "Financing" section of our website.

I HAD A TECHNICAL PROBLEM TRYING TO PLACE MY ORDER ONLINE. WHAT SHOULD I DO?

We invite you to contact our customer service, one of our agents will take care of you.

WHAT ARE THE OPENING HOURS OF YOUR CUSTOMER SERVICE DEPARTMENT?

You can reach our customer service from Monday to Friday from 9am to 5pm EST.

DO YOU OFFER THE SERVICE OF COLLECTING OR RECYCLING OLD FURNITURE?

Many charities, similar to Habitat, offer tax receipts for usable furniture that is in good condition."}" data-sheets-userformat='{"2":513,"3":{"1":0},"12":0}' style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: #000000; color: #000000; font-size: 10pt; font-family: Arial;">At this time, we do not offer the removal of old furniture. However, if your old furniture is usable and in good condition, you may consider donating it to the Restore (Habitat Québec) renovation centre near you. Habitat Québec's Restore renovation centre accepts a wide variety of lightly used items and the funds generated are intended to support Habitat construction projects in your region. Many charities, similar to Habitat, offer tax receipts for usable furniture that is in good condition.