We will be providing delivery to your doorstep, porch or garage as part of our contactless delivery.
We will no longer be unboxing and removing packaging during deliveries.
During holidays and sales, the deadlines may vary, depending on your geolocation as well.
Please note that once payment has been made, it may take up to 72 hours for your order to be accepted by our teams. Shipments are made by boisetcuir.com during the opening hours of our offices, from Monday to Friday from 8:30 am to 5 pm, excluding public holidays and weekends.
For any purchase made on Saturdays and Sundays, after our opening hours or during public holidays, we reserve the right to confirm your order the following working day.
Shipping charges are calculated when you proceed to the checkout process and are non-refundable. Please note that certain conditions may apply.
Handling time is between 5-10 days fulfilled Mon-Fri. Transit time is between 5-10 days shipped Mon-Fri.
We offer you a 12 month limited warranty on all our furniture and fixtures from the date of delivery.
If the product received is damaged or is not the correct product, please contact our customer service by phone at 1-866-820-0227 within 48 hours of delivery .
Free shipping for orders over $999 is currently offered through online orders only, Conditions may apply. To learn more, please contact customer service by phone at 1-866-820-0227 or send an email to: firstname.lastname@example.org.
Once the merchandise has been shipped, you will receive a confirmation email with all the necessary information, including the UPS tracking number. Please note that we are unable to cancel an order when the products have already been sent by our service.